Xerox Phaser 6360 Service Manual

Phaser 6300/6350/6360 Service Manual 4-17
General Troubleshooting
RAM Memory Fault Isolation
Image Processor Board RAM memory has failed or is not installed. A
minimum of 256 MB of RAM must be installed for proper printer operation.
The printer supports DDR PC2700 in 200-pin SODIMM form. The printer
accepts modules of 256 or 512 MB in combinations up to 1 GB.
Errors appearing on the Startup page:
Hardware Failure: RAM Memory Slot 1 Checksum
Hardware Failure: RAM Memory Slot 2 Checksum
Hardware Failure: RAM Memory Slot 1 Rejected
Hardware Failure: RAM Memory Slot 2 Rejected
Errors appearing on the Control Panel:
Power On Self Test Error 15: RAM DIMM
Power On Self Test Error 16: Minimum RAM Limit
Power On Self Test Error RAM ERROR
Initial Actions:
Check that the RAM devices are making positive contact with their
connectors.
1.Power off the printer.
2.Remove and re-install the RAM memory after verifying it meets the Xerox
specifications. See “Memory Specifications” on page 1-12. If the problem
persists, use the following procedure to correct it.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ SDRAM Memory, PL9.1.26
■ Image Processor Board,
PL9.1.3
■ Print Engine Map 3- P/J Locator (page 10-7)
Troubleshooting Procedure Table
Step Action and Questions Yes No
1 Power on the printer.
Is RAM ERROR displayed on the
Control Panel?
Go to Step 5. Go to Step 2.
2 Is 15: RAM DIMM displayed on the
Control Panel?
Go to Step 5. Go to Step 3.
3 Is 16: Min RAM Limit displayed on the
Control Panel?
Go to Step 5. Go to Step 4.

Xerox Phaser 6360 Specifications

General

Depth (max)	698 mm
Depth (min)	580 mm
Height (max)	854 mm
Height (min)	513 mm
Maximum width	572 mm
Package length	933.449 mm
Storage temperature (T-T)	32 - 95 °F
Power consumption (active)	750 W
Non-operating relative humidity (non-condensing)	15 - 85 %
AC input voltage	220 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	105 W
Power consumption (PowerSave)	22 W
Multi-Purpose tray	Yes
Total input capacity	1800 sheets
Total output capacity	250 sheets
Maximum input capacity	2350 sheets
Multi-Purpose tray input capacity	150 sheets
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Print speed (black, normal quality, A4/US Letter)	40 ppm
Maximum internal memory	1024 MB
Sound power level (standby)	34.4 dB
Operating temperature (T-T)	50 - 90 °F
Maximum duty cycle	100000 pages per month
Number of print cartridges	-
Page description languages	PCL 5c, PostScript 3
Package width	609.599 mm
Package height	1498.599 mm
Package weight	83462.4 g
Custom media width	89 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	140 - 914 mm
Paper tray media types	Envelopes, Labels, Plain paper
Paper tray media weight	64 - 216 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Oficio (media size), Legal (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Wi-Fi	No
Security algorithms	802.1x RADIUS
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
Certification	CE, EMC 89/336/EEC, FCC, Low Voltage 73/23/EEC, RoHS, 2002/95/EC
Product color	Blue, White
Sustainability certificates	ENERGY STAR