Xerox Phaser 6360 Service Manual

Phaser 6300/6350/6360 Service Manual 4-5
General Troubleshooting
POST Hard Fault Messages
POST indicates a hard fault by displaying a message on the Control Panel
and blinking the fault code on the Health and Control Panel LEDs. There are
long and short blinks. A long blink is worth 5 and a short blink is worth 1. As
an example, a blink pattern flashed as long, long, short, short, represents fault
code 5+5+1+1=12, indicating a failure in the CPU interrupt test. Along with the
blinking LEDs, the failed test also displays as:
POWER ON SELF TEST ERROR
12:CPU INTERRUPTS
CALL SERVICE SUPPORT
The exception to this reporting scheme is a RAM test error. The Boot Loader
executes a RAM test prior to loading POST. If the Boot Loader encounters a
RAM error, POST does not load.
Fault Isolation
Isolate a fault to the print engine or Image Processor Board by printing an
Engine Test Print (
page 5-10).
■ If the printer successfully prints the Print Engine Test Print, replace the
Image Processor Board (
page 8-99).
■ If the Printer fails to print the Print Engine Test Print, troubleshoot the print
engine starting with the AC power supply on (
page 4-15).
Hard Error LED Blink Patterns and Messages
LED Blink
Pattern
Control Panel
Message
Action
1 RAM ERROR No RAM present, or faulty RAM. Alternate 1/2
second interval blink at Control Panel and Health
LEDs if the controller has initialized the FPGA.
Otherwise, only the Health LED blinks.
1+1 Control Panel disconnected or defective.
5+5 10: EEPROM 1. Switch Off printer power.
2. Remove and re-install the NVRAM EEPROM.
3. Switch On printer power.
4. If the error message persists, replace NVRAM ,
and then the Image Processor Board.
5+5+1+1 12: CPU
INTERRUPTS
Replace Image Processor Board (page 8-99).
5+5+5+1 16: Min RAM Add additional RAM memory.
5+5+5+5+1+
1
22: Engine
Command
If a failure is detected, Reseat Controller Board is
displayed (
page 4-13).

Xerox Phaser 6360 Specifications

General

Depth (max)	698 mm
Depth (min)	580 mm
Height (max)	854 mm
Height (min)	513 mm
Maximum width	572 mm
Package length	933.449 mm
Storage temperature (T-T)	32 - 95 °F
Power consumption (active)	750 W
Non-operating relative humidity (non-condensing)	15 - 85 %
AC input voltage	220 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	105 W
Power consumption (PowerSave)	22 W
Multi-Purpose tray	Yes
Total input capacity	1800 sheets
Total output capacity	250 sheets
Maximum input capacity	2350 sheets
Multi-Purpose tray input capacity	150 sheets
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Print speed (black, normal quality, A4/US Letter)	40 ppm
Maximum internal memory	1024 MB
Sound power level (standby)	34.4 dB
Operating temperature (T-T)	50 - 90 °F
Maximum duty cycle	100000 pages per month
Number of print cartridges	-
Page description languages	PCL 5c, PostScript 3
Package width	609.599 mm
Package height	1498.599 mm
Package weight	83462.4 g
Custom media width	89 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	140 - 914 mm
Paper tray media types	Envelopes, Labels, Plain paper
Paper tray media weight	64 - 216 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Oficio (media size), Legal (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Wi-Fi	No
Security algorithms	802.1x RADIUS
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
Certification	CE, EMC 89/336/EEC, FCC, Low Voltage 73/23/EEC, RoHS, 2002/95/EC
Product color	Blue, White
Sustainability certificates	ENERGY STAR