Xerox Phaser 6360 Service Manual

Phaser 6300/6350/6360 Color Laser Printer Service Manual 3-79
Error Messages and Codes
■ Check the Imaging Unit and print engine CRUM connections for damage
or misalignment. See page 8-81. Inspect the Imaging Unit connector for
any damage. If damage is found, use tweezers, or similar device, to gently
remove any deformed plastic from the connector housing. Install the
Imaging Unit and gently push down on the top of the Imaging Unit to seat
it in the printer. Close and latch Door C.
■ Close all remaining doors and cycle printer power.
Troubleshooting Reference Table
Applicable Parts Wiring and Plug/Jack References
■ EEPROM Board, PL9.1.12
■ Imaging Unit, PL6.1.1
■ CRUM Connector, PL7.1.4
■ Fuser, PL5.1.1
■ Engine Control Board, PL9.1.16
■ Print Engine Map 2- P/J Locator (page 10-6)
■ Print Engine Map 3- P/J Locator (page 10-7)
■ Print Engine Xerographics (1./2) Wiring
(page 10-24)
Troubleshooting Procedure Table
Step Actions and Questions Yes No
1 Cycle printer power.
Does the error persist?
Go to Step 2. Complete
2 Reinstall the Imaging Unit and Fuser.
Cycle printer power.
Does the error persist?
Go to Step 3. Complete
3 Check NVRAM write status.
1. Run the MCU NVRAM store/
Restore utiltiy from Service
Diagnostics to save the engine
NVRAM data. The utility may
indicate which consumable life
count (CRUM data) it cannot read.
2. Replace any consumable identified
as "unable to read".
Does the error persist?
Go to Step 4. Complete
4 Replace the Imaging Unit (page 8-7).
Cycle printer power.
Does the error persist?
Go to Step 5. Complete
5 Replace the Fuser (page 8-7).
Cycle printer power.
Does the error persist?
Go to Step 6. Complete
6 Replace the EEPROM Board
(
page 8-105).
Cycle printer power.
Does the error persist?
Replace the
Engine Control
Board
(
page 8-106).
Complete

Xerox Phaser 6360 Specifications

General

Depth (max)	698 mm
Depth (min)	580 mm
Height (max)	854 mm
Height (min)	513 mm
Maximum width	572 mm
Package length	933.449 mm
Storage temperature (T-T)	32 - 95 °F
Power consumption (active)	750 W
Non-operating relative humidity (non-condensing)	15 - 85 %
AC input voltage	220 V
AC input frequency	50 - 60 Hz
Power consumption (standby)	105 W
Power consumption (PowerSave)	22 W
Multi-Purpose tray	Yes
Total input capacity	1800 sheets
Total output capacity	250 sheets
Maximum input capacity	2350 sheets
Multi-Purpose tray input capacity	150 sheets
Print technology	Laser
Maximum resolution	2400 x 600 DPI
Print speed (black, normal quality, A4/US Letter)	40 ppm
Maximum internal memory	1024 MB
Sound power level (standby)	34.4 dB
Operating temperature (T-T)	50 - 90 °F
Maximum duty cycle	100000 pages per month
Number of print cartridges	-
Page description languages	PCL 5c, PostScript 3
Package width	609.599 mm
Package height	1498.599 mm
Package weight	83462.4 g
Custom media width	89 - 216 mm
Maximum print size	216 x 356 mm
Custom media length	140 - 914 mm
Paper tray media types	Envelopes, Labels, Plain paper
Paper tray media weight	64 - 216 g/m²
Non-ISO print media sizes	Executive (184 x 267mm), Folio (media size), Letter (media size), Oficio (media size), Legal (media size)
ISO A-series sizes (A0...A9)	A4, A5, A6
JIS B-series sizes (B0...B9)	B5
Maximum ISO A-series paper size	A4
Wi-Fi	No
Security algorithms	802.1x RADIUS
Standard interfaces	Ethernet, USB 2.0
Optional connectivity	Wireless LAN
Certification	CE, EMC 89/336/EEC, FCC, Low Voltage 73/23/EEC, RoHS, 2002/95/EC
Product color	Blue, White
Sustainability certificates	ENERGY STAR