Probable Causes Solutions
The printer is connected to an uninterruptible power
supply.
Turn off the printer, then connect the power cord to a
suitable outlet.
The printer is connected to a power strip shared with
other high-power devices.
Plug the printer directly into the outlet or into a
power strip that is not shared with other high-power
devices.
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Probable Causes Solutions
Application and print driver have conflicting tray
selections.
1 Check the tray selected in the print driver.
2 Go to the page setup or printer settings of the
application from which you are printing.
3 Set the paper source to match the tray selected in
the print driver or set the paper source to
Automatically Select.
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Probable Causes Solutions
Unsupported or incorrect paper.
• Ensure that you are using a supported paper size
and weight for 2-sided printing. Envelopes and
labels cannot be used for 2-sided printing.
• For details, refer to Supported Paper Types and
Weights for Automatic 2-Sided Printing and
Supported Standard Paper Sizes for Automatic 2-
Sided Printing.
Incorrect setting. In the print driver Properties, select 2-Sided Print on
the Paper/Output tab.
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Probable Cause Solution
The paper tray does not close fully. Some debris or an object is blocking the tray.
Xerox
®
WorkCentre
®
3335/3345 Multifunction Printer
User Guide
147
Troubleshooting
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