T
ROUBLESHOOTING
8.15
8
Printing Problems
Condition Possible cause Suggested solutions
The machine
does not print.
The machine is not
receiving power.
Check the power cord connections. Check
the power switch and the power source.
The machine is not
selected as the default
printer.
Select Xerox WorkCentre PE16 as your
default printer in your Windows.
Check the machine for
the following:
• The front or rear cover is not closed.
•Paper is jammed.
• No paper is loaded.
• The toner cartridge is not installed.
If a printer system error occurs, contact
your service representative.
The connection cable
between the computer
and the machine is not
connected properly.
Disconnect the printer cable and reconnect
it.
The connection cable
between the computer
and the machine is
defective.
If possible, attach the cable to another
computer that is working properly and print
a job. You can also try using a different
printer cable.
The port setting is
incorrect.
Check the Windows printer setting to make
sure that the print job is sent to the correct
port, for example, LPT1. If the computer
has more than one port, make sure that the
machine is attached to the correct one.
The machine may be
configured incorrectly.
Check the printer properties to ensure that
all of the print settings are correct.
The printer driver may
be incorrectly installed.
Remove the printer driver and then reinstall
it.
The machine is
malfunctioning.
Check the display message on the control
panel to see if the machine is indicating a
system error.
The machine
selects print
materials from
the wrong
paper source.
The paper source
selection in the printer
properties may be
incorrect.
For many software applications, the paper
source selection is found under the
Paper
tab within the printer properties. Select the
correct paper source. See page 5.8.
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