4: Troubleshooting
Troubleshooting Procedures
P1061942-001 Zebra ZXP Series 1 Card Printer Service Manual 97
Example • Blurry printed image
Printing shows blurry printed image.
Possible Cause:
• Dust or embedded contamination inside the printer.
Solution:
• Clean the Rollers and the Printhead. Refer to Section 6.1: Cleaning the System and
Section 6.2: Cleaning the Printhead respectively.
Possible Cause:
• Ribbon cartridge may not be correctly positioned.
Solution:
• Check that the ribbon is properly rolled onto the ribbon cores of the cartridge, with
no wrinkles.
• Replace ribbon cartridge, making sure it locks in place, and print again. Refer to
Section 2.1: Installing the Ribbon Cartridge.
Possible Cause:
• Ribbon may not be synchronized on the correct color panel position.
Solution:
• Open lid, then close lid to synchronize ribbon.
Possible Cause:
• Cards may not meet specifications. Refer to Section 1.3: Specifications.
Solution:
• Use a different supply of cards.