4: Troubleshooting
Troubleshooting Procedures
P1061942-001 Zebra ZXP Series 1 Card Printer Service Manual 91
ERROR MESSAGES (printer will not operate)
Problem / Symptom Description or Cause Possible Solution
Note
CHECK RIBBON Wrong type of ribbon may be
installed. Ribbon for P1XX will
not work.
Ribbon may be improperly installed.
Install proper ribbon.
Reload ribbon cartridge. Refer to
Section 2.1: Installing the Ribbon
Cartridge.
COMMAND ERROR A command error occurred. Reset the Printer, and try printing the
card again.
COVER OPEN The cover is open. Make sure that the cover is
completely and securely closed.
LID OPEN The lid is open. Make sure that the lid is completely
and securely closed.
MECHANICAL ERROR Check that you are using the correct
card type.
Check that ribbon is loaded
correctly.
Check for a card jam in the card
feed module.
See Section 1.3: Specifications.
Refer to Section 2.1: Installing the
Ribbon Cartridge.
Power off the printer, open the lid,
release the card feeder by pressing
the finger tab lever to the left of the
card thickness adjustment (arrow
below), lift up the card feeder, and
remove any jammed cards from the
card transport module. Note that you
may need to rotate the card transport
module by hand to access the
jammed cards.
Note: If the problem persists, contact Technical Support; see Appendix I.
To Next Page
Loading...
Need help?
General
