Enterprise Survivable Server - Troubleshooting
Issue 1.1 June 2005 167
5. From the Maintenance Web Interface:
● Click on the License File command. Verify that the license mode is normal.
6. Use the SAT command status ess clusters to verify that a translation file has been
sent to this ESS server. The translation file is only sent after a successful registration. If a
translation file has never been sent it is an indication of either serious network connectivity
issues or Avaya Communication Manager administration and/or configuration errors. See
above.
list trace ras command example
The list trace ras ip-address x.x.x.x command can be used to monitor registration
requests from an ESS server and the associated response from the Main server.
1. Find IP addresses
First determine the IP addresses of the systems involved.
From the Main server execute the display system-parameters ess command. Note the
IP addresses of the Main Server and the ESS server in question. See Figure 49
.
Figure 49: Troubleshooting - display system-parameters ess example
From the ESS server that is to be monitored use the Maintenance Web Interface and the
Configure Server command to display the Configure ESS page. Note the IP Address that is
configured as the Main server Primary Address. See Figure 50
.
display system-parameters ess Page 1 of 7
ENTERPRISE SURVIVABLE SERVER INFORMATION
Cl Plat Server A Server B Pri Com Sys Loc Loc
ID Type ID IP Address ID IP Address Scr Prf Prf Only
---------------------------------------------------------------------------
MAIN SERVERS
100 Simplex 4 135.9 .72 .162
ENTERPRISE SURVIVABLE SERVERS
500 Duplex 97 135.9 .78 .143 99 135.9 .78 .144 50 1 y n n
600 Simplex 60 123.123.123.123 1 1 y n n
. . . . . . 1 1 y n n
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