Cisco IP Communicator User Manual

12 OL-5051-01
Table 1 Buttons and other components, as illustrated in Figure 2
1
Phone screen Allows you to view call status and feature menus, and activate items. See the
“Phone Screen Features” section on page 14 for details.
2
Minimize and
close icons
Allows you to hide the Cisco IP Communicator interface or quit the
application. See the “Understanding Feature Availability” section on
page 18.
3
Line buttons and
speed dial buttons
Each button opens/closes a line or speed dials a number. (Ctrl + numbers 1
- 8 are keyboard shortcuts). Line buttons indicate line status as follows:
•Green, steady—Active call on this line (off-hook)
•Green, blinking—Call on hold on this line
•Orange, blinking—Incoming call ringing on this line
•Red—Shared line, currently in use
•No color—No call activity on this line (on hook)
You can convert extra line buttons into speed-dial buttons. See the “Setting
Up Speed Dial Buttons” section on page 33.
4
Messages button Typically auto-dials your voice message service (varies by service).
(Ctrl + M is the keyboard shortcut.) For more information, see item 16 in
this table and the “Using Voice Messaging, Call Logs, and Directories”
section on page 51.
5
Directories button Opens/closes the Directories menu. Use it to view and dial from call logs and
a corporate directory. (Ctrl + D is the keyboard shortcut.) Alternately, you
can use the Quick Search feature (Alt + K) to search directories. See “Using
Voice Messaging, Call Logs, and Directories” section on page 51.
6
Help button Activates the Help menu. (Ctrl + I is the keyboard shortcut.) See the “Using
Online Help” section on page 18.
7
Settings button Opens/closes the Settings menu. Use it to control phone screen appearance
and ring sounds. (Ctrl + S is the keyboard shortcut.) See the “Customizing
Cisco IP Communicator Settings” section on page 31.
8
Services Button Opens/closes the Services menu. (Ctrl + V is the keyboard shortcut.) See the
“Accessing Your User Options Web Pages” section on page 55.
9
Volume button Controls audio mode volume and other settings. (Page up/Page down are
keyboard shortcuts). See “Customizing Cisco IP Communicator Settings”
section on page 31.
10
Speaker button Toggles speakerphone mode on or off. (Ctrl + P is the keyboard shortcut.)
See the “Using Headsets and Other Audio Devices” section on page 46.

Cisco IP Communicator Specifications

General

Brand	Cisco
Model	IP Communicator
Category	Software
Language	English

Summary

Getting Started with Cisco IP Communicator

Hardware and Platform Requirements

Quick Start Checklist

A step-by-step checklist to help users install and set up Cisco IP Communicator.

Installing Audio Devices

Installing and Launching Cisco IP Communicator

Details the process of installing and initially launching the Cisco IP Communicator software.

Installing Cisco IP Communicator on Your Computer

Launching Cisco IP Communicator

Using the Audio Tuning Wizard

Guides users through selecting and tuning installed audio devices for optimal performance.

Configuration and Registration Tasks

Covers essential configuration steps required before using Cisco IP Communicator.

Choosing a network adapter

Testing Cisco IP Communicator

Steps to verify that Cisco IP Communicator is ready for use after setup.

An Overview of Cisco IP Communicator

Call-Handling and Navigation Tips

Using Keyboard Shortcuts

Provides a list of keyboard shortcuts for various application functions and navigation.

Using the Right-Click Menu

Using Cisco IP Communicator to Handle Calls

Basic Call Handling

Covers fundamental call tasks like placing, answering, and ending calls.

Placing a Call

Details various methods for placing a call using Cisco IP Communicator.

Answering a Call

Explains how to answer incoming calls using different audio devices.

Ending a Call

Provides instructions on how to properly end a call.

Using Hold and Resume

Explains how to place calls on hold and retrieve them.

Using Mute

Details how to mute and unmute the microphone during calls.

Transferring a Connected Call

Guides on how to transfer a connected call to another number or recipient.

Switching Between Calls

How to switch between active and held calls on different lines.

Starting or Joining a Standard Conference Call

Instructions for initiating or participating in a standard conference call.

Forwarding Your Calls to Another Number

Explains how to set up and cancel call forwarding for incoming calls.

Advanced Call Handling

Covers non-standard, advanced call-handling features configured by the administrator.

Storing and Retrieving Parked Calls

How to park a call and retrieve it from another phone.

Redirecting a Ringing Call to Cisco IP Communicator

Starting or Joining a Meet-Me Conference Call

Understanding Shared Lines

Adding Yourself to a Shared-Line Call

Customizing Cisco IP Communicator Settings

Adjusting the Volume for a Call

How to adjust call volume using the interface or computer controls and save settings.

Customizing Rings and Message Indicators

Customizing the Phone Screen

Setting Up Speed Dial Buttons

Viewing and Customizing Preferences

Network Settings

Audio Settings

Understanding Audio Modes

Network Audio Settings

Advanced Audio Settings

Directories Settings

Troubleshooting Cisco IP Communicator

General Troubleshooting Issues

Table to help troubleshoot common general issues encountered with the application.

Voice Quality Issues

Guidance on diagnosing and resolving audio quality problems during calls.