60 OL-5051-01
Related topics
• Using the Audio Tuning Wizard, page 6
• An Overview of Settings, page 31
• Voice Quality Issues, page 60
Voice Quality Issues
The table below can help you troubleshoot voice quality issues you may experience with
CiscoIPCommunicator.
Note If you are using Cisco IP Communicator on a computer that is running Microsoft Windows
2000, you cannot use the Audio Tuning Wizard to tune the microphone level of an audio
device that is currently active. Choose a time when you are not on a call and when the audio
device is not in use by another application to tune it. (Not an issue for Windows XP users.)
Before you begin
Note the following information before you use the troubleshooting table below.
• If the problem is related to volume, first try adjusting the volume by clicking on the
Cisco IP Communicator interface.
• Try to determine if the source of the problem lies with your Cisco IP Communicator or with the
remote party’s phone by calling additional parties. If you suspect that the problem lies with the
other party’s phone, adjust the volume on the Cisco IP Communicator interface, but avoid
modifying settings using the Audio Tuning Wizard (as these modifications might not be broadly
applicable).
Note Your system administrator might ask you to enable logging in order to capture detailed
information for troubleshooting purposes. To enable logging, choose Alt + S > User, or
right-click > Preferences > User, and click Enable Logging. Write down the location where the
error reporting tool saves data so that you can send the file to your system administrator.
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