Cisco IP Communicator User Manual

Using Cisco IP Communicator to Handle Calls
Cisco IP Communicator User Guide 25
Transferring a Connected Call
Transfer redirects a connected call. The target is the number to which you want to transfer the call.
Tips
• You cannot transfer a call that it is on hold. Click Resume to take a selected call off of hold, then
transfer it.
• Similarly, you cannot transfer a call—even if it is not on hold—when there is another call on the
same line on hold. Resume and end one call before transferring the other call.
Switching Between Calls
You can switch between connected calls on one or more lines. If the call you want to switch to is not
automatically selected (highlighted), click the call appearance on your phone screen.
If you want to... Then...
Transfer a call without
talking to the transfer
recipient
During a connected call, click Transfer and enter the target number.
When you hear the call ringing, click Transfer again.
Talk to the transfer
recipient before transferring
a call (“consult transfer”)
During a connected call, click Transfer and enter the target number.
Wait for the transfer recipient to answer. If the recipient accepts the
transferred call, click Transfer again. If the recipient refuses the call,
click Resume to return to the original call.
If you want to... Then...
Switch between connected
calls on one line
Select the call you are switching to and click Resume.
Switch between connected
calls on different lines
Click the appropriate (blinking line button) for the line (and call)
you are switching to. If necessary, select the call and click Resume.
Switch from a connected call
to answer a ringing call
Click Answer or (a flashing line button). Doing so answers the
new call and places the first call on hold automatically.
Display an overview of active
calls
Click while a call is active to return to the main background
screen, hiding the active call information. This gives you an overview
of all active calls on each of your lines. Click again to return to
the original view.

Cisco IP Communicator Specifications

General

Brand	Cisco
Model	IP Communicator
Category	Software
Language	English