8-8
Cisco SCE8000 Installation and Configuration Guide, Rel 3.1.7
OL-16478-03
Chapter 8 Troubleshooting
Troubleshooting Overview
Troubleshooting the Firmware Package Installation
Check the following to help isolate a problem in the installation of the firmware package.
Problems related to the installation of the firmware package could be any of the following:
• File not found in the expected location
• Wrong file type.
• Device to which the file is to be extracted is full.
Troubleshooting the Management Subsystem
Check the following to help isolate a problem in the management subsystem.
Problems in the management subsystem could be any of the following:
• Management link is down. (Mng LINK LED not lit--also Status is WARNING)
• Management link is up (Mng LINK LED lit) but does not answer ping
• Telnet connection cannot be established due to link problems (Mng LINK LED not lit)
• Management link is up (Mng LINK LED lit) but Telnet connection cannot be established
• Telnet connection established, but terminates automatically
Note When the management link is down and/or a Telnet connection cannot be established, you must open a
CLI session on a local terminal connected to the CON port. This enables you to solve the problem and
then reconnect through the management port
Figure 8-3 Troubleshooting the Firmware Package Installation
Diagnostic Action
Enter the CLI command:
• configure
• boot system <filename>
Symptom Possible Cause Possible Solution
Returned error is:
Error-File <filename>does not
exist
The package file does not exist in the
specified location.
Verify package file location and try
again.
In the output of the command, the
package file platform is not the
correct installation file for the Cisco
SCE8000.
Package file platform mismatch. Verify that you have the package file
appropriate to your platform type
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