Cisco SCE8000 Installation And Configuration Guide

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Cisco SCE8000 Installation and Configuration Guide, Rel 3.1.7
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Chapter 8 Troubleshooting
Troubleshooting with the User Log
How to View the User Log Counters
There are two types of log counters:
• User log counters — count the number of system events logged from the SCE platform last reboot.
• Non-volatile counters — are not cleared during boot time
Step 1 From the SCE# prompt, type show logger device user-file-log counters and press Enter.
How to View the Non-volatile Counter For the User-file-log Only
Step 1 From the SCE# prompt, type show logger device user-file-log nv-counters and press Enter.
Generating a File for Technical Support
In order for technical support to be most effective, the user should provide them with the information
contained in the system logs. Use the logger get support-file command to generate a support file for the
use of Cisco technical support staff.
Step 1 From the SCE# prompt, type logger get support-file filename and press Enter.
The support information file is created using the specified filename. This operation may take some time.
Step 2 To copy the support file to an external source, from the SCE# prompt, type copy filename
ftp://username:password@ipaddress/path and press Enter.

Cisco SCE8000 Specifications

General

Brand	Cisco
Model	SCE8000
Category	Network Hardware
Language	English