Troubleshooting Guide 391
Tray1/Optional 550-Sheet Feeder Multi-feed Jam
MPF Multi-feed Jam
Noise
Action Yes No
1 Ensure that tray1 or the optional 550-sheet feeder is properly inserted.
Does this solve your problem?
The task is complete. If using coated paper,
go to action 2.
If using other type of
print media, go to
action 3.
2 Load coated paper one sheet at a time.
Does this solve your problem?
The task is complete. Go to action 4.
3 Use print media that is not damp.
Does this solve your problem?
The task is complete. Go to action 4.
4 Fan the print media.
Does this solve your problem?
The task is complete. Go to action 5.
5 Wipe the retard roller in tray1 or the optional 550-sheet feeder where the
multi-feed occurred with a cloth moistened with water.
Does this solve your problem?
The task is complete. Contact Dell.
1 Ensure the media type you are using.
If using coated paper, go to action 2.
If using other type of print media, go to action 3.
--
2 Load coated paper one sheet at a time.
Does this solve your problem?
The task is complete. Go to action 4.
3 Use print media that is not damp.
Does this solve your problem?
The task is complete. Go to action 4.
4 Fan the print media.
Does this solve your problem?
The task is complete. Go to action 5.
5 Wipe the retard roller in the MPF where the multi-feed occurred with a
cloth moistened with water.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1 To specify the cause of the noise, perform the Auto Registration
Adjustment.
Does this solve your problem?
The task is complete. Go to action 2.
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