Troubleshooting Guide 395
Problems With Installed Optional Accessories
If an option does not operate correctly following installation or stops working:
• Turn off the printer, wait for 10 seconds, and then turn on the printer. If this does not fix the problem, unplug the
printer, and check the connection between the option and the printer.
• Print the printer settings report to see if the option is listed in the Installed Options list. If the option is not listed,
re-install it. See "Report / List."
• Ensure the option is selected in the printer driver you are using.
The following table lists printer's option and corrective action for related problem. If the suggested corrective action
does not correct the problem, call customer service.
Other Problems
Contacting Service
When you call for printer service, be prepared to describe the problem you are experiencing or the error message that
appears.
You need to know the model type and service tag of your printer. See the label located inside the front cover of your
printer.
Problem Action
550-sheet feeder
• Ensure the 550-sheet feeder is correctly installed on the printer. Re-install the
feeder. See "Removing the Optional 550-Sheet Feeder" and "Installing the
Optional 550-Sheet Feeder."
• Ensure the print media is loaded correctly. See "Loading Print Media in Tray1 and
the Optional 550-Sheet Feeder" for more information.
Memory module
• Ensure the memory module is securely connected to the memory connector.
Hard disk
• Ensure the hard disk is securely inserted to the correct slot.
Wireless adapter
• Ensure the wireless adapter is securely inserted to the correct slot.
Problem Action
Condensation has occurred inside the
printer.
This usually occurs within several hours after you heat the room in winter. This
also occurs when the printer is operating in a location where relative humidity
reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate
environment.
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