TROUBLESHOOTING
48
Confirming the copier connection to the Fiery X3eTY2
TO CONFIRM THE COPIER CONNECTION TO THE FIERY X3ETY2
1 Print a copier Test Page to verify that the copier is functioning normally.
2Turn off the copier and connect the interface cable from the copier to the Fiery X3eTY2.
3To confirm this connection, turn on the copier, and print a Test Page from the Fiery X3eTY2
copier touch panel.
To print a Test Page, press the Controller button on the copier touch panel. Choose Print
Pages, and then choose Test Page.
4 With the copier turned off, connect the network cable to the Fiery X3eTY2.
For more information, see page 20. The network should already be installed and operational.
5Turn on the copier.
Cannot connect to the Fiery X3eTY2 with utilities
If users cannot connect to the Fiery X3eTY2, check the following:
Fiery X3eTY2 Setup: The appropriate network protocol must be enabled, with the correct
parameters (for example, for TCP/IP, the IP address), and you must publish either the Print
queue or Hold queue.
You can check these settings quickly by printing a Configuration page.
On the client computer: The appropriate network protocols must be loaded.
Cannot connect to the Fiery X3eTY2 with Command WorkStation
If a problem occurs when connecting to the Fiery X3eTY2, an error message is displayed.
The problem can occur when:
• The Fiery X3eTY2 is initially turned on.
• The Fiery X3eTY2 restarts.
•You have changed settings affecting the server address and have not reconfigured the
connection to the server.
If you experience this problem, try the following solutions, in this order:
•A remote workstation running utilities or WebTools may be interfering by obtaining status
information. If possible, close the remote application, and try to connect again.
•Restart the Command WorkStation software and try to connect again.
•Restart the Fiery X3eTY2.
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