Customer Support 281
EPSON AcuLaser C3800 User's Guide
Appendix A
Customer Support
Contacting Customer Support
Before Contacting Epson
If your Epson product is not operating properly and you cannot solve the problem using the
troubleshooting information in your product documentation, contact customer support
services for assistance. If customer support for your area is not listed below, contact the
dealer where you purchased your product.
Customer support will be able to help you much more quickly if you give them the following
information:
❏ Product serial number
(The serial number label is usually on the back of the product.)
❏ Product model
❏ Product software version
(Click About, Version Info, or similar button in the product software.)
❏ Brand and model of your computer
❏ Your computer operating system name and version
❏ Names and versions of the software applications you normally use with your product
Help for Users in Australia
Epson Australia wishes to provide you with a high level of customer service. In addition to
your product documentation, we provide the following sources for obtaining information:
Your Dealer
Don’t forget that your dealer can often help identify and resolve problems. The dealer
should always be the first call for advise on problems; they can often solve problems
quickly and easily as well as give advise on the next step to take.
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