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For Inquiries
If you have any technical questions about this printer, or if any problems occur, please contact us
with the following information.
❏ Type of inquiry: Problem / Question
❏ Date:
❏ Your company:
❏ Department:
❏ Your name:
❏ Phone/Fax/Email:
❏ Computer information:
•Manufactu
rer / CPU
❏ OS (with Service Pack information):
❏ Model name of the printer:
❏ Printer driver: Installed / Not installed
❏ Connection type: USB / Ethernet / MS shared (Client / Server)
❏ Install protocol/service: NetBEUI / NetWare Client (Novell (Ver. )) / Microsoft (Ver. ))
/ TCPIP / SNMP agent / Other
❏ Print tool: Local (USB) / Standard TCPIP / OS attached LPR
/ Epso
n TCPIP Print (Name) / Own custom application
/ Other (Product name/Ver.)
❏ Firewall: OS standard / Personal (Product name/Ver.) / None
❏ Your application information:
•Windows service operation / Normal EXE operation
❏ EPSON application status: EpsonNet Simple Viewer / EPSON Monitoring Tool /
/ EpsonNet SDK for Windows / Printer Setting
/ Other (Application name)
❏ Phenomenon of the problem (or content of the question):
❏ System configuration: Hardware configuration such as computer and network, and Software
module configuration
❏ Procedure of reproduction of the problem: Operation procedure, functional procedure, function
and argument value to reproduce
❏ Reproducibility of the problem: Yes ( out of times) / No
Contents of technical questions must be about our printers only. For those about products of
Microsoft Corporation or other companies, please contact them.
If any problems occur, check whether there is any physical cause (such as connection or
power problems) before contacting us.
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