Performance problems
Try the tips in this section if pages exit the device, but have nothing printed on them, or when the device does
not print any pages.
Problem Cause Solution
Pages print but are totally
blank.
The sealing tape might still be in the
print cartridge.
Verify that the sealing tape has been completely removed
from the print cartridge.
The document might contain blank
pages.
Check the document that you are printing to see if content
appears on all of the pages.
The device might be malfunctioning. To check the device, print a Configuration report. See
Information pages on page 64.
Pages print slowly. Certain media types can slow the print
job.
Print on a different type of media.
Pages did not print. The device might not be pulling media
correctly.
See
Media-handling problems on page 88.
The media is jamming in the device. Clear the jam. See
Clearing jams on page 74.
The USB cable might be defective or
incorrectly connected.
●
Disconnect the USB cable at both ends and reconnect it.
●
Try printing a job that has printed in the past.
●
Try using a different USB cable.
Other devices are running on your
computer.
The device might not share a USB port. If you have an
external hard drive or network switchbox that is connected
to the same port as the device, the other device might be
interfering. To connect and use the device, you must
disconnect the other device or you must use two USB ports
on the computer.
90 Chapter 9 Problem solving ENWW
To Next Page
Loading...
Need help?
General
