Problem-solving checklist
Follow these steps when trying to solve a problem with the device.
Step number Verification step Possible problems Solutions
1Is the power on?
When the device is connected to
a grounded power source and is
turned on, the control panel
shows Initializing..., and the
main motor rotates for
approximately 10 seconds.
No power due to failed power source, cable,
switch, or fuse.
1. Verify that the device is plugged in.
2. Verify that the power cable is functional
and that the power switch is on.
3. Check the power source by plugging the
device directly into the wall or into a
different outlet.
Motor does not rotate. 1. Verify that the print cartridge is installed
correctly. See
Changing the print
cartridge on page 69.
2. Verify that the top cover is closed.
2Does Ready appear in the
device control panel?
The control panel should
function without error
messages.
Control panel shows an error. See
Control-panel messages on page 80 for
a list of common messages that will help you
correct the error.
If the error persists, contact HP Customer
Care. See the support flyer that came in the
device box.
3 Do information pages print?
Print a Configuration report. See
Information pages on page 64.
An error message appears on the control-panel
display.
See
Control-panel messages on page 80 for
a list of common messages that will help you
correct the error.
Media does not move smoothly through the
device paper path.
Make sure that media that meets
HP specifications. See
Media specifications
on page 13
Clean the paper path. See
To clean the paper
path on page 68.
Poor print quality. See
Print quality problems on page 83.
If the error persists, contact HP Customer
Care. See the support flyer that came in the
device box.
4 Does the device copy?
Place the Configuration report
on the flatbed scanner and make
a copy.
Poor copy quality from the flatbed. 1. Clean the flatbed glass. See
To clean the
scanner glass on page 67.
2. If, after performing the maintenance,
the problem persists, see
Copy problems
on page 91.
If the error persists, contact HP Customer Care. See the support flyer that came in the device
box.
5 Does the device print from the
computer?
Connect the USB cable to the
device and the computer. Use a
word-processing program to
send a print job to the device.
Software is not installed correctly or an error
occurred during software installation.
Uninstall and then reinstall the device
software. Verify that you are using the correct
installation procedure and the correct port
setting.
The cable is not connected correctly. Reconnect the cable.
An incorrect driver is selected. Select the proper driver.
72 Chapter 9 Problem solving ENWW
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