Clearing jams
This section contains instructions for clearing jams from the device.
Causes of jams
Occasionally, paper or other print media can become jammed during a print job. Some causes include the
following events:
●
The input trays are loaded improperly or overfilled, or the media guides are not set properly.
●
Media is added to or removed from an input tray during a print job or an input tray is removed from the
device during a print job.
●
The cartridge door is opened during a print job.
●
Too many sheets have accumulated in the output area, or sheets are blocking the output area.
●
The print media that is being used does not meet HP specifications. See
Media specifications
on page 13.
●
The media is damaged or has foreign objects attached to it, such as staples or paper clips.
●
The environment in which the print media was stored is too humid or too dry. See
Printing and storage
environment on page 22.
Tips to avoid jams
●
Verify that the input tray is not overfilled. The input tray capacity varies depending on the type of print
media that you are using.
●
Verify that the media guides are properly adjusted.
●
Check that the input tray is securely in place.
●
Do not add print media into the input tray while the device is printing.
●
Use only HP-recommended media types and sizes. See
Media specifications on page 13 for more
information about print media types.
●
Do not let print media stack up in the output bin. The print media type and the amount of toner used
affect the output bin capacity.
●
Check the power connection. Make sure that the power cord is firmly connected to both the device and
the power supply box. Plug the power cord into a grounded power outlet.
74 Chapter 9 Problem solving ENWW
To Next Page
Loading...
Need help?
General
