Contacting HP 127
•
An updated Emergency Repair Diskette
• If HP drivers are installed:
• Version of the PSP used
• List of drivers from the PSP
• The drive subsystem and file system information:
• Number and size of partitions and logical drives
• File system on each logical drive
• Current level of Microsoft® Windows® Service Packs and Hotfixes installed
• A list of each third-party hardware component installed, with the firmware revision
• A list of each third-party software component installed, with the version
• A detailed description of the problem and any associated error messages
Linux operating systems
Collect the following information:
• Operating system distribution and version
Look for a file named /etc/distribution-release (for example, /etc/redhat-release)
• Kernel version in use
• Output from the following commands (performed by root):
• lspci -v
• uname -a
• cat /proc/meminfo
• cat /proc/cpuinfo
• rpm -ga
• dmesg
• lsmod
• ps -ef
• ifconfig -a
• chkconfig -list
• mount
• Contents of the following files:
• /var/log/messages
• /etc/modules.conf or etc/conf.modules
• /etc/lilo.conf or /etc/grub.conf
• /etc/fstab
• If HP drivers are installed:
• Version of the PSP used
• List of drivers from the PSP (/var/log/hppldu.log)
• A list of each third-party hardware component installed, with the firmware revisions
• A list of each third-party software component installed, with the versions
• A detailed description of the problem and any associated error messages
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