Software problems 47
Errors occur after a software setting is changed
Action: Check the system logs to determine what changes were made, and then change settings to the
original configuration.
Errors occur after the system software is changed
Action: Change settings to the original configuration. If more than one setting was changed, change the
settings one at a time to isolate the cause of the problem.
Errors occur after an application is installed
Action:
• Check the application log and operating system log for entries indicating why the software failed.
• Check system settings to determine if they are the cause of the error. You may need to obtain the
settings from the server setup utility and manually set the software switches. Refer to the application
documentation, the vendor website, or both.
• Check for overwritten files. Refer to the application documentation to find out which files are added
by the application.
• Reinstall the application.
• Be sure you have the most current drivers.
Remote ROM flash problems
General remote ROM flash problems are occurring
Action: Be sure you follow these requirements for using the Remote ROM flash utility:
• A local administrative client system that is running the Microsoft® Windows NT® 4.0,
Windows® 2000, or Windows® Server 2003 operating system
• One or more remote servers with system ROMs requiring upgrade
• An administrative user account on each target system. The administrative account must have the
same username and password as the local administrative client system.
• All target systems are connected to the same network and use protocols that enable them to be seen
from the administrative client.
• Each target system has a system partition that is at least 32 MB in size.
• Verification that the ROM version to which you are upgrading can be used for all the servers or
array controllers that you are upgrading.
• Follow the instructions for the Remote ROM Flash procedure that accompany the software.
Command-line syntax error
If the correct command-line syntax is not used, an error message describing the incorrect syntax is
displayed and the program exits. Correct the syntax, and then restart the process.
Access denied on target computer
If you specify a networked target computer for which you do not have administrative privileges, an error
message is displayed describing the problem, and then the program exits. Obtain administrative
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