Diagnostic flowcharts 17
NOTE: To verify the server configuration, connect to the System Management homepage (on page 54) and
select Version Control Agent. The VCA gives you a list of names and versions of all installed HP drivers,
Management Agents, and utilities, and whether they are up to date.
• HP recommends you have access to the SmartStart CD for value-added software and drivers
required during the troubleshooting process.
• HP recommends you have access to the server documentation for server-specific information.
Troubleshooting flowcharts
To effectively troubleshoot a problem, HP recommends that you start with the first flowchart in this section,
"Start diagnosis flowchart (on page 18)," and follow the appropriate diagnostic path. If the other
flowcharts do not provide a troubleshooting solution, follow the diagnostic steps in "General diagnosis
flowchart (on page 18)." The General diagnosis flowchart is a generic troubleshooting process to be used
when the problem is not server-specific or is not easily categorized into the other flowcharts.
The available flowcharts include:
• Start diagnosis flowchart (on page 18)
• General diagnosis flowchart (on page 18)
• Server power-on problems flowchart (on page 20)
• Server blade power-on problems flowchart (on page 21)
• POST problems flowchart (on page 23)
• OS boot problems flowchart ("Operating system boot problems flowchart" on page 24)
• Server fault indications flowchart (on page 25)
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