Software tools and solutions 55
USB support
HP provides both standard USB support and legacy USB support. Standard support is provided by the
operating system through the appropriate USB device drivers. HP provides support for USB devices before
the operating system loading through legacy USB support, which is enabled by default in the system
ROM. HP hardware supports USB version 1.1.
Legacy USB support provides USB functionality in environments where USB support is normally not
available. Specifically, HP provides legacy USB functionality at:
• POST
• RBSU
• Diagnostics
• DOS
• Environments which do not support USB natively
For more information on ProLiant USB support, refer to the HP website
(http://www.compaq.com/products/servers/platforms/usb-support.html).
Clustering software
If the server uses cluster software, such as Microsoft® Cluster Server or Novell Cluster Services, refer to
the documentation provided with the application for cluster troubleshooting information. For software
troubleshooting information and frequently asked questions, refer to the Microsoft® or Novell websites.
To collect information on cluster configurations, run the Cluster Monitor integrated with HP SIM ("HP
Systems Insight Manager" on page 54).
For additional clustering documentation, refer to the High Availability website
(http://h18004.www1.hp.com/solutions/enterprise/highavailability
).
Diagnostic tools
HP Insight Diagnostics
HP Insight Diagnostics is a proactive server management tool, available in both offline and online
versions, that provides diagnostics and troubleshooting capabilities to assist IT administrators who verify
server installations, troubleshoot problems, and perform repair validation.
HP Insight Diagnostics Offline Edition performs various in-depth system and component testing while the
OS is not running. To run this utility, launch the SmartStart CD.
HP Insight Diagnostics Online Edition is a web-based application that captures system configuration and
other related data needed for effective server management. Available in Microsoft® Windows® and
Linux versions, the utility helps to ensure proper system operation.
For more information or to download the utility, refer to the HP website
(http://www.hp.com/servers/diags
).
Smart Array SCSI Diagnosis feature
NOTE: This feature is only available in HP Insight Diagnostics Online Edition.
The HP Insight Diagnostics Online Edition ("HP Insight Diagnostics" on page 55) provides the capability
to use non-intrusive system level checks to diagnose Smart Array SCSI hard drives. Diagnosis supports
SCSI, SATA, and SAS hard drives that are attached to a Smart Array controller and configured as part of
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