Software problems 45
If neither of these actions resolve the problem, contact an authorized service provider ("Contacting HP
technical support or an authorized reseller" on page 125). For more information about debugging tools
or specific GPF messages, refer to the Microsoft website
(http://www.microsoft.com/whdc/devtools/debugging/default.mspx
).
Errors are displayed in the error log
Action: Follow the information provided in the error log, and then refer to the operating system
documentation.
Problems occur after the installation of a service pack
Action: Follow the instructions for updating the operating system ("Operating system updates" on page
45).
NetWare attempts to load MEGA4 XX.HAM or 120PCI.HAM during installation, and a RILOE II
board is installed
Action: No action is required. This occurrence does not impact the installation of NetWare.
During installation of Sun Solaris, the system locks up or a panic error occurs
Action: Disable ACPI support in Sun Solaris. Refer to the Sun website (http://www.sun.com) for
documentation on how to disable ACPI.
Operating system updates
Use care when applying operating system updates (Service Packs, hotfixes, and patches). Before
updating the operating system, read the release notes for each update. If you do not require specific fixes
from the update, it is recommended that you do not apply the updates. Some updates overwrite files
specific to HP.
If you decide to apply an operating system update:
1. Perform a full system backup.
2. Apply the operating system update, using the instructions provided.
3. Install the current drivers.
If you apply the update and have problems, refer to the Software and Drivers Download website
(http://h18007.www1.hp.com/support/files/server) to find files to correct the problems.
Restoring to a backed-up version
If you recently upgraded the operating system or software and cannot resolve the problem, you can try
restoring a previously saved version of the system. Before restoring the backup, make a backup of the
current system. If restoring the previous system does not correct the problem, you can restore the current
set to be sure you do not lose additional functionality.
Refer to the documentation provided with the backup software.
When to reconfigure or reload software
If all other options have not resolved the problem, consider reconfiguring the system. Before you take this
step:
1. Weigh the projected downtime of a software reload against the time spent troubleshooting
intermittent problems. It may be advantageous to start over by removing and reinstalling the problem
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