Software tools and solutions 56
a logical volume. Diagnosis is not component testing, but is a combination of drive history and controller
error status.
Diagnosis assists in confirming hardware status and is faster than offline testing. Using the diagnosis
feature reduces downtime and provides information on one pass.
The diagnosis feature should be used:
• To troubleshoot why a hard drive is in a particular state.
• When HP SIM reports a hard drive pre-failure or that a hard drive has failed.
• When data corruption or storage problems occur, but no physical indications are evident.
• When conflicting errors exist.
• When repeated failures occur.
Survey Utility
Survey Utility, a feature within HP Insight Diagnostics (on page 55), gathers critical hardware and
software information on ProLiant servers.
This utility supports operating systems that may not be supported by the server. For operating systems
supported by the server, refer to the HP website (http://www.hp.com/go/supportos
).
If a significant change occurs between data-gathering intervals, the Survey Utility marks the previous
information and overwrites the Survey text files to reflect the latest changes in the configuration.
Survey Utility is installed with every SmartStart-assisted installation or can be installed through the HP PSP
("ProLiant Support Packs" on page 58).
Integrated Management Log
The IML records hundreds of events and stores them in an easy-to-view form. The IML timestamps each
event with 1-minute granularity.
You can view recorded events in the IML in several ways, including the following:
• From within HP SIM ("HP Systems Insight Manager" on page 54)
• From within Survey Utility (on page 56)
• From within operating system-specific IML viewers
• For NetWare: IML Viewer
• For Windows®: IML Viewer
• For Linux: IML Viewer Application
• From within HP Insight Diagnostics (on page 55)
For more information, refer to the Management CD in the HP ProLiant Essentials Foundation Pack.
Array Diagnostic Utility
ADU is tool that collects information about array controllers and generates a list of detected problems.
ADU can be accessed from the SmartStart CD ("SmartStart software" on page 49) or downloaded from
the HP website (http://www.hp.com
).
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