HP ProLiant series User Manual

Contents 3
Contents
Introduction................................................................................................................................ 10
Getting started........................................................................................................................................ 10
Common problem resolution ........................................................................................................ 11
Loose connections ................................................................................................................................... 11
Service notifications................................................................................................................................. 11
Updating firmware .................................................................................................................................. 11
Hard drive guidelines ..............................................................................................................................12
SAS and SATA hard drive guidelines ............................................................................................... 12
SCSI hard drive guidelines ............................................................................................................. 12
Hot-plug SCSI hard drive LED combinations ................................................................................................ 12
Diagnostic flowcharts .................................................................................................................. 14
Pre-diagnostic steps ................................................................................................................................. 14
Important safety information............................................................................................................ 14
Symptom information ..................................................................................................................... 16
Preparing the server for diagnosis.................................................................................................... 16
Troubleshooting flowcharts ....................................................................................................................... 17
Start diagnosis flowchart ................................................................................................................18
General diagnosis flowchart ........................................................................................................... 18
Power on problems flowchart.......................................................................................................... 20
POST problems flowchart ............................................................................................................... 23
Operating system boot problems flowchart ....................................................................................... 24
Server fault indications flowchart ..................................................................................................... 25
Hardware problems .................................................................................................................... 27
Procedures for all ProLiant servers.............................................................................................................. 27
Power problems ...................................................................................................................................... 27
Power source problems .................................................................................................................. 27
Power supply problems .................................................................................................................. 27
UPS problems ............................................................................................................................... 28
General hardware problems..................................................................................................................... 28
Problems with new hardware .......................................................................................................... 28
Unknown problem ......................................................................................................................... 29
Third-party device problems............................................................................................................ 30
Internal system problems .......................................................................................................................... 30
CD-ROM and DVD drive problems...................................................................................................30
DAT drive problems ....................................................................................................................... 31
Diskette drive problems .................................................................................................................. 32
DLT drive problems ........................................................................................................................ 33
Fan problems................................................................................................................................ 34
Hard drive problems...................................................................................................................... 35
Memory problems ......................................................................................................................... 36
PPM problems............................................................................................................................... 37
Processor problems........................................................................................................................ 37
System open circuits and short circuits........................................................................................................ 38
External device problems.......................................................................................................................... 38
Video problems............................................................................................................................. 38
Mouse and keyboard problems....................................................................................................... 39
Audio problems............................................................................................................................. 40
Printer problems ............................................................................................................................ 40

HP ProLiant series Specifications

General

Brand	HP
Model	ProLiant series
Category	Server
Language	English