Table 12. Troubleshooting (continued)
Symptom Printer LEDs Fiscal Logic Error Tones after
Reset
Actions
Fiscal printer
error beeps
occur on
reset.
Normal Printer-ready indicator
solid green.
2 beeps v Check that the electronic
journal memory card is
plugged in.
v If electronic journal card is
installed, the card should be
removed and checked
externally.
v If the electronic journal card is
OK, the electronic journal
riser card should be checked.
3 beeps Indicates a fiscal memory
problem
4 beeps v Check the printer logic card.
v Check the flex circuit.
Customer
receipt station
is feeding
paper, but not
printing.
Normal None v Ensure that the paper is not
feeding upside down. See
paperload for information.
v Clean the printhead. See
clean for information.
Notes:
1. If problems persist reset the printer and run the POST again by unplugging and plugging the printer.
2. Record all symptoms before calling for service.
3. If you receive software error messages, refer to the software manual of the application.
4. The IBM 4610 SureMark Fiscal printer returns codes specific to your country.
5. Call your service representative.
Firmware off-line tests
To enter the firmware off-line test and setup procedures, you may press and hold the paper feed button
while plugging the printer in or perform the following steps:
1. Open the paper door cover.
2. Press the white power reset switch A (Figure 6 on page 24) to turn the printer off and then on again.
Chapter 4. Running tests and diagnostics 23
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