Chapter 5 55
Other Information
4. If the repairs are covered by your warranty, you will not be billed.
Thomson assumes no responsibility for warranty shipments from the customer to the factory if not shipped in the
manner prescribed by Thomson.
Return transportation, storage, handling and insurance costs are your responsibility. We accept no responsibility in case
of damage or loss.
To receive a replacement unit after we have received your unit:
• Write the SR number on the outside of the carton used to return the unit. Make sure you insure your shipment in case
of damage or loss.
• Carefully pack the unit using the original box and packing material if possible. Please retain all accessories that were
included with your unit such as the remote hand unit.
• Include with the shipment:
1. Evidence of purchase date, such as a bill of sale, to verify your unit’s warranty eligibility.
2. A brief note describing your unit’s problem.
3. Your name, address and phone number.
• The representative will advise the addressee to mail a cashier’s check or money order for payment if there are any out
of warranty labor or parts charges, and you elect not to use your credit card.
• After we receive your product, a new or refurbished unit will be shipped to you.
What your warranty does not cover:
• Acts of nature, such as but not limited to lightning damage.
• Adjustment of customer controls.
• Damage from misuse or neglect.
• A unit that has been modified or incorporated into other products or is used for institutional or other commercial
purposes.
• Batteries.
• The cleaning of Audio/Video heads.
• Units purchased or serviced outside the U.S.A.
• Shipping damage if the unit was not packed and shipped in the manner prescribed by Thomson.
• Storage fees may be charged by the exchange point if you fail to pickup the replacement unit in a timely manner.
Product Registration:
• Please complete and mail the Product Registration Card packed with your DVD/VCR Combo product. It will make it
easier to contact you should it ever be necessary. The return of the card is not required for warranty coverage.
Limitation of Warranty:
• THE WARRANTY STATED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THIS PRODUCT. ALL OTHER
WARRANTIES, EXPRESS OR IMPLIED (INCLUDING ALL IMPLIED WARRANTIES OF MERCHANTABILITY OR
FITNESS FOR A PARTICULAR PURPOSE) ARE HEREBY DISCLAIMED. NO VERBAL OR WRITTEN INFORMATION
GIVEN BY THOMSON MULTIMEDIA INC., ITS AGENTS OR EMPLOYEES SHALL CREATE A GUARANTY OR IN ANY
WAY INCREASE THE SCOPE OF THIS WARRANTY.
• REPAIR OR REPLACEMENT AS PROVIDED UNDER THIS WARRANTY IS THE EXCLUSIVE REMEDY OF THE
CONSUMER. THOMSON MULTIMEDIA INC. SHALL NOT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL
DAMAGES RESULTING FROM THE USE OF THIS PRODUCT OR ARISING OUT OF ANY BREACH OF ANY EXPRESS
OR IMPLIED WARRANTY ON THIS PRODUCT. THIS DISCLAIMER OF WARRANTIES AND LIMITED WARRANTY
ARE GOVERNED BY THE LAWS OF THE STATE OF INDIANA. EXCEPT TO THE EXTENT PROHIBITED BY
APPLICABLE LAW, ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE
ON THIS PRODUCT IS LIMITED TO THE APPLICABLE WARRANTY PERIOD SET FORTH ABOVE.
How state law relates to warranty:
• Some states do not allow the exclusion nor limitation of incidental or consequential damages, or limitations on how
long an implied warranty lasts, so the above limitations or exclusions may not apply to you.
• This warranty gives you specific legal rights, and you also may have other rights that vary from state to state.
If you purchased your product outside the United States:
• This warranty does not apply. See your dealer for warranty information.
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