IFAX Troubleshooting
D255/D256 FAX OPTION 50 SM
Communication
Route
Item Troubleshooting Procedures
2. E-mail server Make sure that the client devices which
have an account in the server can
send/receive e-mail.
Ask the administrator to check.
Send a test e-mail with the machine's own
number as the destination. The machine
receives the returned e-mail if the
communication is performed successfully.
3. Destination e-mail
address
 Make sure that the e-mail address is
actually used.
 Check that the e-mail address contains
no incorrect characters such as
spaces.
4. Router settings  Use the "ping" command to contact the
router.
 Check that other devices connected to
the router can sent data over the
router.
Ask the administrator of the server to
check.
5. Error message by
e-mail from the
network of the
destination.
 Check whether e-mail can be sent to
another address on the same network,
using the application e-mail software.
 Check the error e-mail message.
Inform the administrator of the LAN.
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