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For Assistance
AQUOS sense5G
Cannot Talk on Phone / Cannot
Hear Other Party
Cannot Make or Receive Calls
Is handset in Airplane mode? appears in Status Bar when
in Airplane mode. To cancel Airplane mode:
Flick Status Bar down
Is handset where signals reach? Change locations while
checking the signal indication and call again.
Cannot Receive Calls
If Call Forwarding or Voicemail is set, calls may be forwarded
or sent to Voicemail before being answered.
See "Call Forwarding" and "Voicemail" for details.
Cannot Make Calls
Did you dial all digits for the number? Dial all digits for
numbers starting with a "0" area code, etc.
Cannot Hear Other Party
Is the call volume low? Press Volume Up Key during call to
increase volume.
In Location Where Signal Is Weak or
Have Been Out of Service Area for a
Long Period
Check whether you are where signal is weak or out of service
area.
If problem persists, power handset off and then on again.
Cannot Use Applications
Cannot Install New Application
Is there only a little free space in internal storage? To check
free space:
In Home Screen, (Settings) Storage
Applications not supported by handset cannot be installed.
Cannot Activate Applications
Did you set access privileges when first activating the
application? Applications cannot be activated if access is not
permitted. To change settings:
In Home Screen, (Settings) Apps & notifications
See ALL XX APPS Tap application name Permissions
Tap function Allow
・
Allow all the time , Allow only while using the app or
Ask every time appears for some functions.
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