CBR CGA4131COM- User Guide
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7 Support
Introduction
This chapter suggests solutions for issues that you may encounter while installing, configuring or using your
Gateway. If the suggestions do not resolve the problem, look at the support pages on www.technicolor.com or
contact your service provider.
Topics
This chapter describes the following topics:
7.1 Wireless connection troubleshooting
No wireless connectivity
Try the following:
Make sure that the wireless client is enabled (message like “radio on”).
Make sure that the wireless client is configured with the correct wireless settings (Network Name, security
settings).
If the signal is low or not available, try to reposition the Gateway.
Make sure that the wireless client supports the wireless band, protocol and the selected wireless security
that are currently used by the access point.
Change the wireless channel.
Make sure that the access point is enabled.
For more information, see “Make sure that the wireless access point is enabled”.
Poor wireless connectivity or range
Try the following:
Check the signal strength, indicated by the wireless client manager. If the signal is low, try to reposition
the Gateway.
If you are connected to the 5 GHz access point, try connecting to the 2.4 GHz access point instead.
Change the wireless channel.
Use WPAWPA2-PSK (TKIP/AES) as encryption.
For more information, see “4.1 How to configure the wireless settings”.
Change the wireless channel
Proceed as follows:
1. Go to the Admin Tool (http://10.1.10.1), using a computer or device that is currently connected to your
Gateway (either wired or wirelessly). For more information, see “Accessing the Admin Tool”.
2. Under Gateway, click Connection and then click WiFi.
3. The WiFi page appears. Click the EDIT button next to the access point that you want to modify.
4. The Edit page appears.
Topic Page
7.1 Wireless Connection Troubleshooting 58
7.2 Network Diagnostic Tools 60
7.3 Gateway Reset and restore Options 60
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