Solving Fax Problems
8-19
Solving Fax Problems
If the fax cannot be sent correctly, refer to the following table, and then perform the indicated operation. If
the fax still cannot be sent correctly, even after performing the described operations, contact your service
representative.
This section includes:
■ Problems Sending Faxes on page 8-19
■ Problems Receiving Faxes on page 8-20
Problems Sending Faxes
Symptom Cause Solution
The document is not scanned. The document is too thick, too thin,
or too small.
Use the original glass to send the
fax.
The document is scanned at an
angle.
The document guides are not
adjusted to the width of the
document.
Slide the document guides to fit the
width of the document.
The fax received by the recipient is
blurry.
The document is incorrectly
positioned.
Position the document correctly.
The original glass is dirty. Clean the original glass.
The text in the document is written
too faint.
Adjust the resolution.
There may be a problem with the
telephone connection.
Check the telephone line, and then
try sending the fax again.
There may be a problem with the
recipient’s fax machine.
Make a copy to check that this
machine is operating correctly, and
then, if the copy was printed
correctly, have the recipient check
the condition of their fax machine.
The fax received by the recipient is
blank.
The document was sent with the
front side facing down (when the
ADF is used).
Load the document to be faxed
facing up.
Transmission is not possible. The transmission procedure may
have been performed incorrectly.
Check the transmission procedure,
and then try sending the fax again.
The fax number may be wrong. Check the fax number.
The one-touch dial key or speed
dial may be incorrectly
programmed.
Check that the keys were correctly
programmed.
The telephone line may be
incorrectly connected.
Check the telephone line
connection. If it is disconnected,
connect it.
There may be a problem with the
recipient’s fax machine.
Contact the recipient.
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