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• Replace the Drum Cartridge.
Auger marks appear on the printed output.
• To check the toner level, check the control panel,
use the print driver, or the Embedded Web Server. If
the toner cartridge is near empty, replace it.
• Verify that the toner cartridge is approved for use in
this printer, and replace it as needed. For best
results, use a genuine Xerox toner cartridge.
The output print is wrinkled or stained.
• Verify that the paper is the correct size, type, and
weight for the printer and that it is loaded properly.
If not, change the paper.
• Try a new ream of paper.
• Change the Paper Type settings in the print driver.
In the print driver Printing Options tab, select
PPaappeerr, then change the OOtthheerr TTyyppee setting.
Envelopes are wrinkled or creased when printed. Check if the crease is within 30 mm (1.2 in.) of the four
edges of the envelope.
• If yes, it is printing as expected. Your printer is not
faulty.
• If not, take the following actions:
Ensure that envelopes are loaded properly in the
bypass tray. For details, see Loading Envelopes in
the Bypass Tray.
Follow the guidelines for printing on envelopes. For
details, see Guidelines for Printing Envelopes.
If the problem persists, use a different size
envelope.
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Xerox
®
VersaLink
®
B71XX Series Multifunction Printer User Guide
Troubleshooting
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