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TROUBLESHOOTING AND ROUTINE MAINTENANCE
19
BHL-FB-MFC-5100C-FM5.5
19
Troubleshooting and
Routine Maintenance
Troubleshooting
Error Messages
As with any sophisticated office product, errors may sometimes occur. If this
happens, your MFC often identifies the problem and displays an error message.
The table below explains the most common error messages.
You can correct most problems by yourself. If you need additional help, call the
Brother fax-back system.
IMPORTANT
For technical and operational assistance, you must call the country where you
purchased the MFC. Calls must be made from within that country.
In USA: 1-800-521-2846
Or, visit us at: http://solutions.brother.com
ERROR MESSAGES
ERROR MESSAGE
CAUSE ACTION
CHECK
CARTRIDGE
An ink cartridge is not installed properly. Re-install the ink, seating it properly. See
page 19-16.
CHECK ORIGINAL Original was not inserted or fed properly, or
document scanned from ADF was longer
than about 40 inches (90cm).
See page 19-3.
CHECK PAPER
SIZE
You paper is not correct size. Reload the correct paper, and then press
Black Fax Start
.
CHECK PAPER MFC is out of paper.
Add paper, and then press Black Fax Start.
COMM. ERROR Poor phone line quality caused
communication error.
Try the call again. If problem continues,
call the telephone company to check your
phone line.
CONNECTION
FAIL
You tried to poll a fax machine that is not in
Polled Waiting mode.
Verify the other party’s polling setup.
COVER OPEN The scanner cover is not closed completely. Pull the Scanner Cover Release Button and
lift the top cover, then close it.
DISCONNECTED The other party or other party’s fax
machine terminated the call.
Try to transmit or receive again.
HIGH
TEMPERATURE
The print head detects high temperature. Use the MFC at the cool room or cool your
room.
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