Canon Pro9500 Mark II Series User Manual

A
dvanced Guide
>
Troubleshooting
> Printer Moves But Ink Is Not Ejected
Printer Moves But Ink Is Not Ejected
Check 1: Are the Print Head nozzles clogged?
Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head
nozzles.
Refer to
Routine Maintenance for the Nozzle Check Pattern printing, Print Head Cleaning, and Print
Head Deep Cleaning.
If the Nozzle Check Pattern is not printed correctly:
Check to see if a particular color's ink tank is not empty.
If the Nozzle Check Pattern is not printed correctly though ink is sufficient, perform the Print Head
Cleaning and try printing the Nozzle Check Pattern again.
If the problem is not resolved after performing the Print Head Cleaning twice:
Perform the Print Head Deep Cleaning.
If the problem is not resolved after performing the Print Head Deep Cleaning, turn off the printer
and perform another Print Head Deep Cleaning after 24 hours.
If the problem is not resolved after performing the Print Head Deep Cleaning twice:
If Print Head Deep Cleaning does not resolve the problem, the Print Head may be damaged.
Contact the service center.
Check 2: Has the ink run out?
Open the Top Cover, then check the status of ink lamp.
Routine Maintenance
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Page 417 of 541 pagesPrinter Moves But Ink Is Not Ejected

Canon Pro9500 Mark II Series Specifications

General

Print Technology	Inkjet
Max Print Resolution	4800 x 2400 dpi
Number of Ink Cartridges	10
Borderless Printing	Yes
Connectivity	USB 2.0
Ink Type	Dye-based
Ink Palette	Cyan, Magenta, Yellow, Photo Cyan, Photo Magenta, Red, Green, Black, Matte Black
Media Sizes Supported	4x6, 5x7, 8x10, Letter, Legal, 13x19
Paper Handling	Auto Sheet Feeder
Operating System Compatibility	Windows, Mac
Weight	32.0 lbs (14.5 kg)

Summary

Safety Precautions

Choosing a Safe Location

Safe Power Supply Usage

Instructions for safe use of the power cord and outlet, avoiding damage and electric shock.

Printer Handling and Maintenance Safety

Safe Operation Around the Printer

Print Heads and Ink Tanks Safety

Guidelines for handling ink tanks, Print Heads, and electrical contacts to prevent injury or damage.

Printing Photos / Documents

Printing Photos with Easy-PhotoPrint EX

Loading Paper

Routine Maintenance

Replacing an Ink Tank

Step-by-step guide for replacing ink tanks when they run out of ink.

When Printing Results are Faint or Incorrect

Troubleshooting steps for blurred prints, incorrect colors, or white streaks due to clogged nozzles.

Cleaning the Print Head

Standard Print Head Cleaning (Windows)

Procedure to clean print head nozzles using the printer driver on Windows.

Standard Print Head Cleaning (Macintosh)

Procedure to clean print head nozzles using the Canon IJ Printer Utility on Macintosh.

Deep Cleaning the Print Head (Windows)

Procedure for deep cleaning the print head on Windows when standard cleaning fails.

Deep Cleaning the Print Head (Macintosh)

Procedure for deep cleaning the print head on Macintosh when standard cleaning fails.

Aligning the Print Head Position

Automatic Print Head Alignment (Windows)

Steps for automatic print head alignment using the printer driver on Windows.

Manual Print Head Alignment (Windows)

Procedure to perform manual print head alignment using the printer driver on Windows.

Automatic Print Head Alignment (Macintosh)

Steps for automatic print head alignment using the Canon IJ Printer Utility on Macintosh.

Checking the Print Head Nozzles

Printing and Examining Nozzle Check Pattern

How to print and check the nozzle check pattern to determine print head status.

Cleaning Inside the Printer

Bottom Plate Cleaning

Maintaining the Ink Quality

Manual Ink Quality Maintenance

Troubleshooting

If an Error Occurs

Guidance on responding to error messages displayed on the computer screen.

The Printer Cannot Be Powered On

Troubleshooting steps for when the printer does not power on.

Alarm Lamp Flashes Orange

Interpreting alarm lamp flashes to identify and resolve printer errors.

Power Lamp Flashes Blue and Alarm Lamp Flashes Orange Alternately

Troubleshooting steps for alternating power and alarm lamp flashes indicating a problem.

Cannot Install the Printer Driver

Steps to resolve issues when the printer driver installation fails.

Cannot Install the Application Program

Cannot Connect to Computer Properly

Steps to resolve slow printing or USB connection issues.

Print Results Not Satisfactory

Troubleshooting for issues like white streaks, misaligned lines, or uneven colors.

Cannot Print to End of Job

No Printing Results/Blurred Prints/Wrong Colors/White Streaks

Troubleshooting for blank prints, blurred output, incorrect colors, or white streaks.

Lines Are Misaligned

Steps to resolve issues with misaligned lines, often related to print head alignment.

Printed Paper Curls or Has Ink Blots

Paper Smudged/Printed Surface Scratched

Colors Are Uneven or Streaked

Troubleshooting steps for uneven colors or streaks in printouts.

Printing Does Not Start

Steps to resolve issues when the printer does not start printing.

Printing Stops Before It Is Completed

Printer Moves But Ink Is Not Ejected

Steps to resolve issues where the printer moves but no ink is ejected.

Print Head Holder Does Not Move to Position for Replacing

Paper Does Not Feed Properly

Troubleshooting steps when paper is not fed correctly from the trays.

Paper Does Not Feed from Specified Source

Paper Jams

Procedure for removing jammed paper from the rear tray, front tray, or front feed support.

Message Appears on the Computer Screen

Troubleshooting common error messages displayed on the computer screen.

Error Message Appears on a PictBridge Compliant Device

If You Cannot Resolve the Problem

Contact information for service center and details to confirm before calling.

Digital Photo Printing Guide

Printing Photos from Digital Photo Data

Essential Basics of Color Management

Printing from Easy-PhotoPrint Pro