40 Troubleshooting
Installation Problems
This section describes issues that prevent a successful installation and provides recommended
solutions to those issues. Choose from the following topics:
USB Installation Troubleshooting
Network Installation Troubleshooting on page 41
USB Installation Troubleshooting
Problem Solution
The cable is loose. Reconnect the USB cable to the ports on the PC and the
printer. Power the printer off, and then back on. If the PC and
printer still do not communicate, restart the PC.
The data cable is
damaged or frayed.
Power off the printer. Replace the cable if you have a spare.
Contact your service provider to order a new data cable.
The system has a
temporary
communication problem.
Check for the following:
USB extension cables can cause communication problems.
The recommended USB cable is 6-ft. (2 meters) long. Make
sure that the cable is rated for USB 2.0 data transmission.
If you are using a USB hub, a self-powered hub is
recommended.
The PC USB port does not
communicate with the
printer USB port.
Power management on the PC has shut down USB
communication. Check the following:
Open Device Manager and the list of USB devices. Disable
shutdown for each hub in the list. Restart the PC to make
the changes take effect, if necessary.
Hibernation on a laptop requires several moments to
enable USB communication. Unplug the USB printer port
and then connect it again.
Replace the PC port or the PC. Contact your PC or port
vendor if you need assistance.
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