52 Troubleshooting
Respond to Messages
You can respond to printer messages using the printer front panel buttons.
The following messages display on the printer LCD panel. Use the recovery instructions to
respond to the message.
Close and lock doors
A secure door is physically unlocked on the system.
1. Gently try to open all secure doors on the system.
2. Close any open door and lock the printer and/or embosser using the key.
100: Request not supported
The printer does not support the personalization being requested for the card. The card will be
canceled.
Change the card data to match the printer’s options and settings, or print to a printer that is
configured to support the personalization being requested.
Press the U
SER button on the printer to clear the message.
101: Job could not complete
The card took too much time to complete.
The card will be canceled.
Press the U
SER button on the printer on the PC to clear the message.
102: Card not in position
The card is not positioned in the printer correctly.
1. Open the printer and remove the ribbon cartridge.
2. Turn the knob to remove the card.
3. Replace the ribbon cartridge and close the printer.
Press the U
SER button on the printer to clear the message.
The messages that display are determined by the printer model and the options
installed on the printer. The messages described in the following sections may not
display on all printers.
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