DataCard CD820 User Manual

CD820 Instant Issuance System User’s Guide 57
116: Magstripe not available
The printer does not have a magnetic stripe option. The card will be canceled.
Remove magnetic stripe data from the card or use a printer that has a magnetic stripe option
installed.
Press the U
SER button on the printer to clear the message.
HINTS & TIPS
 Look at the printer configuration label inside the printer. If the label shows either “M” or “J”,
the system has a magnetic stripe option that is not working. Request service.
 To process the card without magnetic stripe processing, remove the magnetic stripe data
from the card design and send it again.
To remove magnetic stripe data, you or your system administrator may need to clear a check
box in the card production application.
117: Reader not available
The printer does not support the personalization being requested for the card. The card will be
canceled.
Change the card data to match the printer’s options and settings or print to a printer that is
configured to support the personalization being requested.
Press the U
SER button on the printer to clear the message.
HINTS & TIPS
To remove the reader request, you or your system administrator may need to clear a check box in
the card production application.
118: Print ribbon type problem
The printer cannot use the ribbon installed. The card will be canceled.
Use ribbon designed for this printer.
Press the U
SER button on the printer to clear the message.
HINTS & TIPS
 Purchase ribbon from your dealer or authorized reseller.
 Check the Datacard website for updated firmware that supports new ribbon types.

DataCard CD820 Specifications

General

Brand	DataCard
Model	CD820
Category	Printer
Language	English