42 Troubleshooting
Something did not print
The color printing has flaws
Problem Probable Cause Solution
Nothing is printed on the
card.
The print ribbon is loaded
incorrectly.
Remove the print ribbon and install it
correctly.
The page size was not set
to ISO ID-1.
Use your card production application to
access the printer’s print setup and select
ISO ID-1 for the page size. The correct page
size is available after you select the printer.
Color printing on top of a
black background does
not print on the card.
The black panel of the
ribbon is printing over
the color panels.
The printer uses the print ribbon panels in
sequence; the Y panel prints first, then M,
and so on. The black panel of the print ribbon
is used last and prints over the color panels.
For best results, change the 100% black
background to a color near black, so that it
prints using the YMC (color) panels of the
print ribbon. Refer to “Elements of Card
Design” in the printer’s Installation and
Administrator’s Guide for more information
about color printing.
Problem Probable Cause Solution
One or more lines appear
on the card.
The printhead is dirty or
damaged.
Clean the printhead. Refer to “Clean the
Printhead” on page 28.
The print quality changes
from the previous card.
The ribbon type was
changed while card jobs
were in the printer
queue.
The type of ribbon installed in the printer
determines the color profile used when the
card is sent to print. If the ribbon type
changes while jobs are queued, the card may
not print correctly. Allow all queued jobs to
complete before changing the type of ribbon
in the printer. Changing to a ribbon of the
same type does not affect printing.
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