SIRIUS®
3.7 Troubleshooting
If your SIRIUS® device is not found by DEWESoft®:
If you did not restart Windows after the software installation, restart now
Make sure, that you have started DEWESoft® version 7.1 or higher (7.0.x versions do not support SIRIUS®)
Make sure that the external power supply is connected and okay
Disconnect the USB cable and reconnect it. If this does not work, try to connect the USB cable to another USB
port of your PC
Check if DEWESoft USB device shows up in the Windows Device Manager (under the node called Universal
Serial Bus controllers)
Try to restart DEWESoft®
Try to restart the PC
Page 22/166 www.dewesoft.com Doc-Version: 1.4.2
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