Troubleshooting and tips
Help if problems occur
Should you at any time have a problem with your computer that you can’t solve
yourself, in many cases you can quickly s olve it by using the SystemDiagnostics
program which is pre-installed on your computer.
The SystemDiagnostics program is alre ady installed on devices which were
delivered with a Windows operating system.
► To s ta rt t h e SystemDiagnost
ics program, click on Startsymbol - Program - Fujitsu - SystemDiagnostics .
► If a problem is found during a test ru n, the SystemDiagnostics program outputs
a code (e.g. DIFS-Code YXXX123456789123).
► Make a note of the output DIFS
code and the identity num ber of your device. The identity
number can be found on the typ
e rating plate on the back of the casing.
► For further clarification of the problem, contact the Help Desk f or your country (see the Help
Desk list or visit the Internet at "
http://ts.fujitsu.com/support"). When you do this, please have
ready the identity number and serial number of your system and the DIFS code.
Restoring installed software
Please cre ate backup cop
ies of your files on a regular basis. If data is lost, you can
restore your applicati
ons using the data carriers. However, if you do not have backup
copies of your own data
files, it is no longer possible to restore them.
If your operating syste
m will not start, or if there are errors on the hard disk, the
pre-installed softwar
e may have to be re-installed.
Restoring the op erating system, drivers, manuals
and special software
We strongly recommend that, as soon as possible after purchasing your equipment, you create
a backu p copy on DVD of the pre-installed operating system in its delivery configuration.
If you have forgotten an operating system password which has already been assigned,
without previously having saved the operating system, recreation of the necessary data
media and return to the factory default s etup will no longer be possible.
You can find further information on how to restore the operating system, drivers, manuals
and special software in the "Recovery P rocess" manual.
74 A26391-K90-Z200-1-7619, edition 1
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