D
IRECTION 5771498-100, REVISION 5 VENUE™ SERVICE MANUAL
5-8 Section 5-5 - InSite ExC
PRELIMINARY
5-5-3 Initiating a Request for Service (RFS)
To initiate an RFS,
1) Open the InSite Menu.
2) Tap ’Request For Service’. This opens of the RFS screen which sends a service dispatch directly
to GE Service after you fill in the following information:
• Items with a red asterisk
• Problem type
• Problem area
• Problem description
•Send
3) After you have completed filling in all of this information, press Send to initiate the Request for
Service.
Figure 5-5 Request for Service Contact Information
After you press Send, the following pop-up appears:
Figure 5-6 Request for Service Confirmation
All requests for service are listed on the Queue for your review.
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