Performance Series IP Camera Software Configuration Guide
86
12 Troubleshooting
Refer to the following guidelines to troubleshoot any performance issues. If you require
additional assistance, contact Honeywell Technical Support (see back cover for contact
information).
Table 12-1 Troubleshooting
Issues Solutions
Cannot play downloaded file
• Use the player located on the CD that came
with your camera.
• Ensure that DirectX 8.1 or higher is installed
on your PC.
• Install the DivX503Bundle.exe plugin for
playing AVI files.
• If you are running Windows XP, install the
ffdshow codec.
Cannot set camera frame rate above
20 fps when Embedded NVR
resolution set at 3 MP or lower.
1.
On the NVR, go to NVR setup and set
the resolution to 3MP and click Save.
2.
Go to Remote Device and click Delete
to remove the camera. Then select the
camera in the Searched Device area and
click Add.
3.
Click Modify for the camera in the Added
Device area. Select ONVIF from the drop-
down list of manufacturers and click Save.
You can now set the frame rate at 20 fps or
above for 3 MP or lower resolutions at the NVR
end.
Cannot get 4 MP resolution at the
NVR.
1. Make sure the NVR supports 4 MP
(2688×1520) resolution.
2. On the NVR, go to NVR setupRemote
Device and click Modify for the 4 MP
camera in the added device area. Select
ONVIF from the drop-down list of
manufacturers and click Save. You can
now setup 4 MP resolution on the NVR
end.
IR video is poor.
• Ensure that the power supply is adequate.
An inadequate power supply may not be
able to support the IR lights.
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