Appendix C
Warranty and Software License
72
HP NetServer Warranty Frequently-Asked
Questions
Q: What is the intention of the HP NetServer Warranty?
A: The HP NetServer Warranty is intended to protect you from any defects in
workmanship or materials of the hardware product for a period of time
after your purchase. Though some limited technical support is available
during the warranty period to assist you with installation and setup, the HP
NetServer Warranty is NOT a substitute for network or server application
support services to assist you during normal operation of your HP
NetServer.
Q: When does the warranty begin?
A: HP’s warranty begins when you receive your HP NetServer.
Q: What is the warranty on HP hardware add-ons to the HP NetServer?
A: There are two scenarios to consider here: whether the HP NetServer
Hardware Accessory was purchased with the HP NetServer; or separately
at some later date. If the HP NetServer Hardware Accessory was purchased
with the server, then the accessory can take on the warranty of the server,
except as noted in the warranty statement. If the accessory was purchased
after the initial server purchase, then the accessory has a one year Return-
to-HP/Reseller warranty, OR assumes the remaining warranty of the
original HP NetServer in which it is installed, whichever is longer.
Q: What are some examples of HP NetServer Hardware Accessories that
would qualify?
A: Accessories that are specifically designed to be used with HP NetServers,
such as HP memory modules, HP disk drives, and HP processor upgrade
kits, that are integrated into the system processor unit are some examples of
accessories that qualify. Additionally, these accessories must be listed as
products on HP’s Corporate Price List.
Q: What about HP Printers or HP External Storage Subsystems?
A: Accessories or peripherals, external to the HP NetServer system processor
unit, carry their own warranty. Check the documentation accompanying the
product for additional information.
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