Juniper SRX650 User Manual

• Information You Might Need to Supply to JTAC on page 265
• Packing the Hardware Components for Shipment
Return Procedure for SRX Series Services Gateway Hardware Components
Follow the tasks list provided in Table 108 on page 264 to return an SRX services gateways
or component to Juniper Networks for repair or replacement.
Table 108: Return Procedure for SRX Series Services Gateways
Component
For more information, seeTaskStep
“Locating the SRX Series Services
Gateway Hardware Component
Mini-PIM or GPIM Serial Number Label”
on page 265
Determine the part number and serial
number of the services gateway or
component.
1
“Information You Might Need to Supply
to JTAC” on page 265
Obtain a Return Materials Authorization
(RMA) number from JTAC.
2
Packing the Hardware Components for
Shipment
Pack the SRX Series Services Gateway
component for shipping.
3
NOTE: Do not return the services gateway or any component to Juniper
Networks unless you have first obtained an RMA number. Juniper Networks
reserves the right to refuse shipments that do not have an RMA. Refused
shipments are returned to the customer via collect freight.
For more information about return and repair policies, see the customer support Web
page at http://www.juniper.net/support/guidelines.html.
For product problems or technical support issues, open a support case using the Case
Manager link at http://www.juniper.net/support/ or call 1-888-314-JTAC (within the United
States) or 1-408-745-9500 (outside the United States).
Related
Documentation
Locating the SRX Series Services Gateway Hardware Component Mini-PIM or GPIM
Serial Number Label on page 265
•
• Information You Might Need to Supply to JTAC on page 265
• Contacting Customer Support on page 263
• Packing the Hardware Components for Shipment
Copyright © 2015, Juniper Networks, Inc.264
SRX Series Services Gateways for the Branch Physical Interface Modules Reference

Juniper SRX650 Specifications

General

Brand	Juniper
Model	SRX650
Category	Gateway
Language	English