Locating the SRX Series Services Gateway Hardware Component Mini-PIM or GPIM
Serial Number Label
This topic includes the following sections:
•
SRX Series Services Gateway Mini-PIM Serial Number Label on page 265
•
SRX Series Services Gateway GPIM Serial Number Label on page 265
SRX Series Services Gateway Mini-PIM Serial Number Label
Mini-Physical Interface Modules (Mini-PIMs) are field-replaceable on the SRX Series
Services Gateway. Each Mini-PIM has a unique serial number. The serial number label is
located on the right side of the Mini-PIM, when the Mini-PIM is horizontally oriented (as
it would be installed on the device). The exact location might be slightly different on
different Mini-PIMs, depending on the placement of components on the Mini-PIM.
SRX Series Services Gateway GPIM Serial Number Label
Gigabit-Backplane Physical Interface Modules (GPIMs) are hot-swappable and
field-replaceable on the SRX Series Services Gateway. Each GPIM has a unique serial
number. The exact location might be slightly different on different GPIMs (XPIMs or
GPIMs), depending on the placement of the components on the GPIM.
NOTE: Only the SRX650 Services Gateway supports hot-swappable
functionality for GPIMs. The SRX550 Services Gateway does not support
hot-swappable functionality for GPIMs.
Related
Documentation
Return Procedure for SRX Series Services Gateway Hardware Components on page 264•
• Information You Might Need to Supply to JTAC on page 265
• Contacting Customer Support on page 263
Information You Might Need to Supply to JTAC
If you are returning a hardware component to Juniper Networks for repair or replacement,
obtain a Return Materials Authorization (RMA) number from Juniper Networks Technical
Assistance Center (JTAC).
When requesting support from JTAC by telephone, be prepared to provide the following
information:
•
Your existing case number, if you have one
•
Details of the failure or problem
•
Type of activity being performed on the services gateway component when the problem
occurred
265Copyright © 2015, Juniper Networks, Inc.
Chapter 31: Contacting Customer Support and Returning Components
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