Chapter 3 Troubleshooting
3-2
3.1 Workflow
Following describes the flow of response when there is a problem with the equipment.
îš„ Information to Communicate
Communicate following information, as precise as possible, when communicating the status of trouble to
the contact.
Type of trouble Flow of response
Trouble that displays an error message
on the message display window
1. Check if there is a cassette inside the equipment and
restart the equipment. See
"3.1.1 Restore Operation (Page 3-3)".
2. Confirm if the error occurs again.
3. See "3.2 Description of the Error Codes and How to
Respond (Page 3-5)" and perform the response.
When you can not respond
Communicate the description of the condition (see
"îš„ Information to Communicate") to the contact person.
Trouble that does not display an error
message on the message display
window
See "3.3 Response to the Problems Not Displaying Error
(Page 3-32)" and perform the response.
• Eject the cassette as first priority if the cassette is still in
the equipment.
When you can not respond
Communicate the description of the condition (see
"îš„ Information to Communicate") to the contact person.
Defect in the read image See "3.4 How to Respond on Image Defect (Page 3-38)"
and perform the response.
Logs Collect the logs of the equipment from the REGIUS console for the equipment
trouble.
Connection
configuration of the
site
JM internal/external
n : m
If any dedicated equipment such as 350 is connected
IP address/subnet mask
• REGIUS MODEL 110
• JM
• REGIUS console
Restore information Has it restored by opening and closing the second front door
Did it need to turn OFF/ON the circuit breaker
Other, description
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