will start the process of determining a solution to your problem by making the
pertinent information available to the service technicians. The IBM service
technicians can start working on your solution as soon as you have completed
and submitted an Electronic Service Request.
You can solve many problems without outside assistance by following the
troubleshooting procedures that Lenovo provides in the online help or in the
Lenovo product documentation. The Lenovo product documentation also describes
the diagnostic tests that you can perform. The documentation for most systems,
operating systems, and programs contains troubleshooting procedures and
explanations of error messages and error codes. If you suspect a software problem,
see the documentation for the operating system or program.
Using the documentation
Information about your Lenovo system and preinstalled software, if any, or
optional device is available in the product documentation. That documentation can
include printed documents, online documents, readme files, and help files.
See the troubleshooting information in your system documentation for instructions
for using the diagnostic programs. The troubleshooting information or the
diagnostic programs might tell you that you need additional or updated device
drivers or other software. Lenovo maintains pages on the World Wide Web where
you can get the latest technical information and download device drivers and
updates. To access these pages, go to http://support.lenovo.com/.
Getting help and information from the World Wide Web
Up-to-date information about Lenovo products and support is available on the
World Wide Web.
On the World Wide Web, up-to-date information about Lenovo systems, optional
devices, services, and support is available at http://support.lenovo.com/. The
most current version of the product documentation is available in the following
product-specific Information Centers:
Flex System products:
http://pic.dhe.ibm.com/infocenter/flexsys/information/index.jsp
System x products:
http://www.ibm.com/systems/x/
NeXtScale System products:
http://pic.dhe.ibm.com/infocenter/nxtscale/documentation/index.jsp
How to send DSA data
You can use the Enhanced Customer Data Repository to send diagnostic data to
IBM.
Before you send diagnostic data to IBM, read the terms of use at
http://www.ibm.com/de/support/ecurep/terms.html.
You can use any of the following methods to send diagnostic data:
v Standard upload: http://www.ibm.com/de/support/ecurep/send_http.html
v Standard upload with the system serial number: http://www.ecurep.ibm.com/
app/upload_hw
598 System x3550 M4 Type 7914: Installation and Service Guide
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